Refund policy

Vasefa Return and Refund Policy

We accept eligible returns requested within 30 days after delivery.

Eligibility

Items must be unused, unworn, undamaged, and returned with their original packaging and proof of purchase. Items showing wear, alteration, damage caused after delivery, or missing components may be refused.

Starting a return

Email support@vasefa.com with your order number and reason for return. Returns must be approved before they are sent. We will provide the applicable return instructions after reviewing the request. Items sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law. We recommend using a trackable service because Vasefa is not responsible for returns lost in transit.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact support@vasefa.com promptly with your order number and clear photos if an item is damaged, defective, or incorrect so we can evaluate the issue.

Exceptions

Gift cards, personalized items, items marked final sale, and items that cannot be resold for hygiene or safety reasons are not eligible for return, except where required by law.

Exchanges

The fastest way to receive another item is to return the eligible original item and place a new order after the return is approved.

Cancellations

Cancellation requests may be submitted before fulfillment. Once an order has been fulfilled, it must follow the return process above.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and card issuers may require additional processing time. If 10 business days have passed since approval, contact support@vasefa.com.

Contact

Questions about returns and refunds may be sent to support@vasefa.com.